To reset the administrator password for the AvigilonControl Center Client software, you must delete all existing user and group account information from the server Config Volume.

1. Avigilon Player Standalone
2. Avigilon Control Center Client 4
3. Avigilon Control Center 7

Tip: You can avoid this procedure if you have a user account that has all the same permissions as an administrator. You can use this user account to reset the administrator password in the AvigilonControl Center Client software.

Avigilon Control Center Client download. Access and control the Avigilon High Definition Surveillance system. Download Review Comments Questions & Answers (1). The Avigilon Control Center Client software can be started or shut down at anytime — video recording is not affected because it is controlled separately by the Server software. Starting Up the Client Software Perform one of the following: l.

1. In the Admin Tool, click Shut Down. If you have multiple servers in your site, you need to shut down all the servers in your site.
2. Select Settings > .
3. In the Storage dialog box, make note of the drive that holds the Config Volume.
4. Access the Config Volume drive and navigate to the AvigilonConfigDbDirectorySharedUsers folder.

   For example, D:AvigilonConfigDbDirectorySharedUsers.

5. Delete all the files in this folder. If you have multiple servers in your site, you need to delete this folder from every server in your site before you do the last step.

   The server automatically resets all the user and group settings back to the factory default.

6. In the Admin Tool, click Start Up. Repeat for each server in your site.

Avigilon Player Standalone

Once all the servers have come back online, you can log into the site using the default administrator credentials:

• Username: administrator
• Password:<leave blank>

To add users and groups to the server, see The AvigilonControl Center Client User Guide.

When anti-virus software runs an automated scan on a heavily utilized Avigilon NVR or workstation, it may prevent video data from being written. Some anti-virus software packages are equipped with live process scanning and incorporated firewalls. These features may cause communication failures between cameras and NVRs or between NVRs and clients.

You may need to set up exceptions in the anti-virus software running on NVRs, workstations or clients within the ACC system. For more information on how to exclude locations and applications from being scanned, see your anti-virus software manual.

Preventing Data Write Issues

To ensure the anti-virus software does not interfere with the ACC software's ability to write video data and other important files, exclude the following locations from being scanned:

Avigilon Control Center Client 4

*Do not use the C drive or an OS drive for these volumes. To see which drives are configured as the Primary and Secondary Data Volumes and Config Volumes, use the ACC Admin Tool.

• In the Admin Tool, click Settings > Storage.

The Primary and Secondary Data Volumes and Config Volumes are displayed.

Preventing Network Communication Failure

To prevent communication failure, exclude the following from having their network traffic scanned or analyzed:

Avigilon Control Center 7

• ACC Server Applications:
  • C:Program FilesAvigilonAvigilon Control Center ServerVmsAdminPanel.exe
  • C:Program FilesAvigilonAvigilon Control Center ServerVmsAdminPanelLauncher.exe
  • C:Program FilesAvigilonAvigilon Control Center ServerVmsDaemonService.exe
• ACC Client Applications:

  • C:Program FilesAvigilonAvigilon Control Center ClientVmsClientApp.exe

• Avigilon Data folder

  • D:AvigilonData